Lavasoft FAQ pages

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How do I upgrade from Ad-Aware Anniversary Edition to the latest version of Ad-Aware?

How do I remove detected objects after a scan?

Is Toolbox included in Game edition?

What is Ad-Aware Business Edition?

What happens if I change the Ad-Aware skin?

How do I upgrade to Ad-Aware Business Edition from Ad-Aware Enterprise?

What is Game Mode?

What is Squid?

Rules Processing Sequence

How do I activate my AAW Business Edition license?

What is Ad-Watch Files?

How do I install and set-up Business edition on my Network

What is E-mail scanner?

I cannot get AAWBE to work properly after installation, what should I do?

How can I enable/disable e-mail scanner?

What is a policy?

How can I install/uninstall e-mail scanner?

What is a monthly license?

How do I upgrade to the latest version of Ad-Aware?

How do I purchase a Monthly Subscription?

How do I cancel my Monthly Subscription?

Where can I download the Latest version of Ad-Aware?

How can I access the Ad-Aware's settings?

What is Do not Disturb mode?

I have ad-aware, how do I turn on the game edition?

What is the diffence between Ad-Aware 8.1 and Game Edition?

I cannot update the Definitions File. What should I do?

How can I Install Ad-Aware Anniversary Edition?

How can I upgrade from Ad-Aware 2008 to Ad-Aware Anniversary Edition?

How do I activate the version of Ad-Aware I paid for?

Web - update 'connection error'

How can I change or edit an Ad-Watch Live! rule?

How to resolve Ad-Aware 2008 High CPU issue or system error 1814.

How do I activate Ad-Aware Plus/Pro by registering with my serial number?

Why is the Definition File not updated?

Important notice: End of Ad-AwareSE Definitions File updates

How do I remove detected objects after a scan?

My Serial Number/Registration Key/Activation Code is lost, how do I retrieve it?

How can I pass the proxy server to get the Definition File?

How can I change my registered email address and other personal info in the Support Center?

I get an error message "SSL download failed". How do I resolve this issue?

I cannot update the Definitions File.

I have not received an email or reply from Lavasoft?

Can clients update the Definition File without a server?

How do I resolve the "Error 1810, 1812 or 1920" problems?

I have purchased my box copy of Ad-Aware from a store. How do I register for free online support?

How do I get Ad-Watch to work?

Why can't I log in to the order page with my Support Center log-in?

Why has my Ad-Aware license reverted to the Free edition?

My password for the Support Center doesn't work. How can I retrieve it?

What is ThreatWork?

How do I resolve the "Error 1722" problem?

Why does Ad-Aware run as a service?

How do I activate the Anti-virus Helix license ?

I have a virus on my computer. How can I get rid of it?

Do you offer special discounts for academic and non-profit institutions?

How can I install the Ad-Watch driver manually?

What payment options are available when purchasing Ad-Aware?

How do I enter my proxy server settings.

Can I activate Ad-Aware on more than one computer?

I lost my Ad-Aware. How do I get it back without paying for it again?

What is the difference between the Reseller program and the Premium Partner program?

What is my reseller discount?

Do the Ad-Aware Enterprise Server and Ad-Aware Enterprise Console have to be installed on the same computer?

How can my customers update their copies of Ad-Aware 2007?

How do I close an open port?

Can I sell your products without registering as a reseller?

When does my license for Ad-Aware expire?

Where may I purchase boxed versions of Lavasoft products?

Can I install my copy of Ad-Aware on more than one computer?

Why am I having difficulties opening a Lavasoft Secure E-mail with Internet Explorer 7?

How do I register using the license key?

What is the difference between pulling and pushing?

How do I install Lavasoft Personal Firewall 3.0?

Why is the Ad-Watch 'Connect' feature unavailable (greyed out) in Ad-Aware Plus?

What is the difference between the Update and the Upgrade button?

Why aren't my encrypted files received correctly when I send them?

How do I configure the software updates?

How does the registry get corrupted?

Why is the Update aborted at X%?

What is the registry?

What does Lavasoft Registry Tuner do?

Can I update to the latest version of Lavasoft Personal Firewall for free?

I want to purchase the program. How will the product be delivered to me?

Why do I receive an error while shredding empty folders?

Why does my Ad-Aware Tray icon have a exclamation mark on it?

Why does shredding system files not remove all the selected files?

Why does it take a long time to start a shredding of the Recycle Bin?

What is the Subscription Center?

How can I activate my software subscription without an Internet connection?

What is the Subscription Center?

Start Update or installation fails on Vista.

Can I update from Ad-Aware SE Plus/Professional to Ad-Aware 2007 Plus/Pro?

My email address got a -1, -2 or -3 appended at the end. When I requested my login credentials my email was not recognized by your site and I could not enter the Support Center.

Why is my Ad-Aware Enterprise Console unable to connect to the server service?

Where can I see if my license is still valid?

What causes the error message: "Could not connect to Internet. More details in the logfile."?

Why do I receive an error while shredding empty folders?

Why does shredding system files not remove all the selected files?

Why does it take a long time to start a shredding of the Recycle Bin?

How can I activate my software subscription without an Internet connection?

Why does the Ad-Watch icon flash?

I cannot perform updates. Error message: Internal error.

Does Ad-Aware support Windows Vista?

The Internet connection is broken (some applications cannot access the network, e-mail cannot be received, some sites cannot be browsed)

How can I activate/disable Ad-Watch from the Enterprise Management Console.

How can I activate my software subscription without an Internet connection?

How do I create a System Restore point?

Why do I have a Slow Internet connection with AOL and Lavasoft Anti-Virus Helix?

What is the Subscription Center?

When I click on the Ad-Watch icon on the desktop nothing happens?

I have received a HEUR virus warning. What should I do now?

A PHISH detection appeared, during an Anti-Virus Helix scan. What should I do?

What is the difference between a scheduled and a manual scan?

What does the 'Authenticity verified' check in the 'Update Status' screen Indicate?

Why does a background scan take a long time?

I keep getting error messages while using Ad-Aware?

What is the 'Automatic update' status?

How do I resolve the "Error 1800" problem?

How do I resolve the "Error 500x" problem?

Do you have a way to compare Lavasoft products?

Can you get Ad-Aware in other languages?

Can I use Ad-Aware with an anti-virus program?

Why is detected malware not deleted when a scan is complete?

Why are the Lavasoft Anti-Virus Helix services not active on Windows Vista?

How can I reactivate the MailGuard?

I want to use the Lavasoft Registry Tuner, but is it safe to delete registry entries?

What is the difference between on-access and on-demand scanning?

Registration Key Restoring

How can I disable the warnings in Guard's event log?

What are the benefits of becoming a Lavasoft reseller?

How can I view the Scan log file?

How do I resolve the "Error 6000" problem?

How can I disable the acoustic alert (for Guard / for the virus scan)?

I am not familiar with the registry in my computer. What if I use the Lavasoft Registry Tuner and something goes wrong with my system?

Do you have manuals for Ad-Aware products?

Why are some Ad-Aware Enterprise clients shown in red?

What is a 'Recommended Action' in the scan results screen?

What is the correct procedure for installation and activation of the product?

Licensing term

Why am I having difficulties opening a Lavasoft Secure E-mail with Internet Explorer 7?

What is the folder "C:\SITShred" and why is it full of files?

I have purchased the product, but I have lost the necessary information to install it?

Why am I running out of this space when I try to shred free disk space?

Educational License and Discounting

Why aren't my encrypted files received correctly when I send them?

Does the reseller discount apply to the maintenance fee as well?

How do resellers purchase Lavasoft products?

I have purchased and installed the product, but it says my subscription has expired. Why?

I get "No Administrator Rights" during installation. How can I install Lavasoft Personal Firewall?

Where can I set a password for configuration?

Why am I running out of this space when I try to shred free disk space?

General License Information

What is the folder "C:\SITShred" and why is it full of files?

What is the current version of Ad-Aware?

I changed my e-mail address. How do I update my registration information?

Can I exclude files or processes from scanning?

I paid for Plus/Pro, but got the Free version?

Can Lavasoft Personal Firewall be installed remotely using Remote Desktop Connection?

How do I download the Lavasoft Registry Tuner software?

What is TrackSweep and how do I use it?

What is heuristics?

What languages does Ad-Aware support?

Does Lavasoft Registry Tuner work on 64 Bit Operative Systems?

What support is included with the Ad-Aware Free version?

Can I purchase Ad-Watch separately?

Why can't I repair infected files?

Do I need to enter name and email address when activating my license in the Subscription Center?

How will I be informed about updates to this program?

My user information in the Support Center says that I do not have a valid license. Is this correct?

What rules should I create for my peer to peer application (Skype, dc++, emule, etc.)? Is it safe to put this application into the Trusted applications group?

Rules auto creation

How can I fix the Anti-Virus Helix Software?

Products incompatible with Lavasoft Personal Firewall

Ad-Aware Free does not remove viruses, why?

Why can I not fix some errors?

What do the options in Extended threat categories mean?

Do you have a version of your product that can be installed on one server and monitored on a network?

What happens after I purchase Ad-Aware?

Can I install Lavasoft Personal Firewall on a server?

Who should I contact if I have questions regarding payment?

Can I use Anti-virus Helix in Windows Guest mode?

What is the Difference between report types (Default, Extended, Complete)?

If I delete a registry entry and I want to undelete it, can I retrieve it?

When I try to send Emails I get a warning 'TLS for outgoing emails is activated'.

What should I do, if I use the CAD software GLASER -isb cad-?

What is the difference between Ad-Aware's and Ad-Watch's TrackSweep?

What is the 'use scanner extension' option in Ad-Aware 2008 Plus/Pro?

What is the difference between Guard and MailGuard?

What are Rootkits?

Are there any restrictions for Lavasoft Anti-Virus Helix, on windows 64bit systems?

Does Anti-Virus Helix detect DLL injections?

How can I scan the boot sectors of the hard disk?

Why do I have Broken desktop shortcuts or Internet Favorites ?

What exactly does "Use smart extensions" mean ?

Why did the previous plug-ins for Ad-Aware disappear?

What impact does Lavasoft's Registry Tuner have on my computer?

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